We can give you a guess at what speeds we can provide at your home based on our topography map, but we cannot guarantee the speeds that will be available at any particular address without being onsite. At the beginning of your install appointment, you can request that technicians measure the maximum internet speeds that can reach your home and let you know the results before proceeding with the install. Call us at (970) 340-8100 or sign up online to get your install scheduled!

We guarantee 25% upload speeds of the download speed, but we’ll often be able to provide much higher speeds than that. If your speed plan is our popular 50-75 Mbps, for example, then you can expect a minimum of 12-13 Mbps for upload speeds.

Due to the nature of fixed wireless technology, there is always the possibility of some weather-related variability in service. In general, hail will affect service more than rain, and rain will affect service more than snow.
When we build our tower backhauls, there are three factors that we consider. Speed, weather resilience, and distance. For each backhaul, we are only able to optimize for 2 out of the 3 characteristics. Our main backhauls are designed for speed and distance to provide you with optimal service. Our backup backhauls are designed for weather resilience and distance, so your speeds may be slower during precipitation. All broadband providers deal with these factors, and we do everything we can to make sure that we are able to provide you with excellent consistent service.
Service would usually not be affected by clouds or light rain, but if there is a patch of heavier rain falling at your house, or at the tower itself, or between the tower and its upstream connection, that would likely affect your service until the weather clears up.
As the weather clears up, your connection should automatically go back working normally and within your speed plan, but if there’s ever anything that seems to be off, you are invited to let us know and we’ll be happy to help troubleshoot.

We use state-of-the-art fixed wireless point-to-point broadband technology.

The most visible piece of equipment is the dish, usually mounted on the roof. We use several different dishes depending on what will provide the best connection to your location. Our rectangular dishes are 20” wide x 16” tall and 16” wide by 11” tall. We also use a circular dish that is 16.5” in diameter and a dome-shaped dish that is 12” in diameter. On rare occasions, we may use an oval dish that is roughly 3” wide x 6” tall. All dishes are white. The dishes are mounted on 18” masts. We connect the dish via Cat5e (or better) cable into the home to wherever the router will be located. This often runs to a “home run” cable on the side of the house or to a media can located in the house. A small power injector inside the home powers the dish and protects it from power surges. We also rent out WiFi 6 wireless routers.

There will always be some speed fluctuation with any wireless internet service provider because of the nature of wireless internet. We utilize the best technology possible to provide reliable speeds, and we offer plans in a range to allow for slight variation. We want to be transparent about what we’re providing so that you can get the speeds for which you are paying.

We always want to know when our customers are getting less than ideal internet service! Please call us at (970) 340-8100 during our office hours (7:00 am – 5:30 pm, M-F) and email us at [email protected] on evenings and weekends. We monitor emails and will respond as quickly as possible!

Yes, our referral program gets both you and the person who referred you/the person you refer a FREE month of internet! (The referral discount for businesses is 50% off for one month.) Referral discounts are currently unlimited, so spread the word to get additional free months!
View the referral program details here